Our preferred way of receiving payments is by bank transfer. Our account details are as follows:
Newmont Travel Ltd, Account number# 80368180. Sort code: 20-02-83
When making payment, please include your Newmont Travel booking number as without it we will not be able to allocate the funds to your booking.
There is no need to phone unless you do not receive an emailed receipt within 1 working day.
You can also make further payments by credit/debit card using the link provided on your invoice.
Personal Credit/Debit cards are also accepted over the phone or in branch. Please note that charges incurred in taking corporate credit cards will be passed onto the consumer. Bankers drafts and personal cheques are accepted. Please allow 10 days for clearance of personal cheques before the issue and dispatch or collection of tickets (any costs incurred by returned or represented cheques or for special clearance will be charged back to the customer). Cash is accepted in branch (Please do NOT post cash). We do not accept American Express or Diners Card.
NEWMONT TRAVEL LTD BOOKING CONDITIONS
Your contract for the provision of reservations and tickets is with Newmont Travel Ltd. A contract will exist when we accept your payment and issue a receipt confirming the arrangements we have made on your behalf. When you make a booking and accept the conditions, you undertake that you have the authority to accept these conditions on behalf of everyone travelling with you. If you have not been advised of the conditions before booking and are unhappy with them, contact us immediately.
Your Financial Protection - we hold ATOL number 3357 issued by the Civil Aviation Authority which provides protection for your money. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive a confirmation which confirms your booking details and an ATOL Certificate. This protection applies to all applicable bookings covered under our ATOL licence and in the unlikely event of our insolvency, the Civil Aviation Authority (CAA) will ensure you are not stranded abroad and will arrange to refund any money you have paid to us for a booking made in advance. Your ATOL protection charge is included in the cost of your travel arrangements
For further information about what is covered visit the CAA's ATOL website at www.atol.org.uk
PLEASE ENSURE THAT WHEN YOU GIVE US THE PASSENGER NAMES THEY MUST BE GIVEN AS THEY APPEAR IN EACH OF THEIR PASSPORTS.
NAMES MAY NOT BE CHANGED ONCE THE BOOKING IS CONFIRMED. (Name changes and alterations to outward departure dates are treated as cancellations)
NO REFUNDS, IF APPLICABLE WILL BE GIVEN IF BOOKINGS ARE NOT CANCELLED IN WRITING AT LEAST 48 HOURS PRIOR TO DEPARTURE DATE
Cancelling the night before travel. If you need to cancel the night before you are due to travel and after our offices have closed please ensure that you phone the airline directly and cancel your flight. It is very important that when doing this you make a note of the persons name you have spoken to as we will need this if trying to obtain
Price. When you make a booking you must pay a deposit as stated on your booking confirmation. We reserve the right to increase the price of the airfares, taxes and surcharges until your invoice is paid for in full, the last date of payment is clearly shown overleaf.
Taxes, Airport Charges and Fuel Supplements. The charges for these items are completely out of our control and therefore cannot be guaranteed. These charges can change right up to the date of departure. Where the authorities insist on payment we reserve the right to pass this on to you even if your tickets have been paid for in full and issued. We will endeavour to advise you of any changes well in advance. However, any change to these items may be done without notice.
Cancellation/amendments. If you wish to cancel or change any detail of
your booking, we can only act on your written instructions to firstname.lastname@example.org . Please check all the details as soon as you
receive the invoice as any alteration to the names after booking will be
treated as a cancellation. If you wish to change your date of departure or
cancel we shall be happy to do this subject to the payment of the relevant
alteration or cancellation fees applicable to your booking as well as an
administration fee in the case of an alteration. However, many tickets cannot
be changed after booking (and no refunds given after cancellation) and if this
applies to your booking, this will be shown on the invoice. Refunds, when
available, may take up to 6 weeks to process from the airline and can only be
given to the person who first made the booking. Any change of
address must be notified to us in writing by the lead name on the booking.†
Administration Charges. In the event of an airline ceasing itís operation to a particular destination and Newmont Travel having to refund the payment back to the client, an admin charge of GBP45.00 per person will be applied. The Consumer Protection Charge applied to all bookings is a non refundable element
Telephone enquiries. Information in respect of this booking is given over the telephone only on production of the booking number or airline reference which appears on most of our documents. As such it is wise to keep this information safe.
Data Protection. For full details of our Data Protection Policy, please refer to our website at www.newmont.co.uk
Payment dates. Payment dates are shown on the front of your receipt. We reserve the right to cancel the booking and apply the appropriate cancellation charges if these dates are not met. There will be an administration fee of up to £50 per person to reinstate the booking, if the seats are still available.
Flight times as shown in our invoice are correct at the time of printing but all airlines reserve the right to amend these times, please check your tickets on receipt for the correct times. The contractual terms of the airlines that provide transportation apply to this contract. As these may limit your right to compensation you may ask for a copy of the relevant conditions from our office. Where an airline withdraws a confirmed flight, or where we believe that alternative flights are more suitable we reserve the right to amend your booking accordingly. We shall inform you of any such change as soon as possible.
Liability and Problems. Newmont Travel Ltd acts as a booking agent for the airlines named on your invoice and we have no liability whatsoever for any aspects of the travel arrangements and accepts no responsibility for any loss, personal injury or death howsoever caused, except where caused by our own proven negligence. If you have an unresolved problem, which should be brought to our attention as soon as possible, you may if you wish refer the matter to arbitration, under a special scheme advised by the Association of British Travel Agents and administered by the CEDR. You may request details of the scheme from us but must apply within 9 months of the date of your return from travel.
Passports, visas and any other documents required to travel are the responsibility of each passenger. You should check to make sure your passport is up to date and valid beyond your date of return and if necessary check with the relevant Consulate for the country being visited. If you do not have the correct documentation you will be prevented from travelling and we shall have no further liability.
Ticket issue. Tickets will generally be issued between 4-6 weeks prior to travel, subject to the conditions of the ticket or work load of the ticketing department. However, the company reserves the right to issue at an earlier date subject to the complete cost of the tickets being paid. E-tickets will be sent out 3 weeks prior to departure date.
INSURANCE TERMS AND CONDITIONS
We believe that it is in your best interest to have adequate insurance to at least cover the possible cancellation charges if you are unable to travel due to ill health. We do not require you to purchase our insurance, although we believe it to be a suitable policy.
PRE-EXISTING MEDICAL CONDITIONS
When taking our insurance, please note that the policy contains certain exclusions relating to certain health conditions that affect you, your travelling companions or anyone else upon whom your travel plans may depend. While our insurance is not currently sold on line you can take it out by simply phoning our office on 020 89201155.
If you or your traveling companions have received hospital treatment and/or medical consultation during the twelve months prior to effecting this insurance and/or each in respect of Annual Multi Trip policies or have a Pre existing medical condition and are in any doubt as to whether you are covered under our insurance then please refer to our insurance booklet and contact our medical helpline.
VERY IMPORTANT!! Please note that there is no cover, if at the time of effecting this insurance and/or booking each trip in respect of Annual Multi Trip policies, you, your travelling companions or anyone else upon whom your travel plans depend:
1. Is expected to give
birth within fourteen weeks of the return date of your trip.
2. Is on a waiting list for in-patient treatment in a hospital or awaiting results of tests
3. Is travelling against the advice of a Medical Practitioner or for the purpose of obtaining
medical treatment abroad.
4. Has received a terminal prognosis.
IMPORTANT!! In the unlikely event that you encounter any problems with your travel arrangements whilst you are away, we ask that in the first instance you contact us in London (Bearing in mind the time difference). It is likely that we will be best able to assist you in resolving your issue or problems or at the very least advise you of the best course of action.
OUR TELEPHONE NUMBER IS: OO 44 208 920 1122
OUR OFFICES ARE CLOSED ON A SUNDAY
Alternatively, you can
email us at: email@example.com. However, we cannot accept responsibility
for non delivered emails.
Failure to contact us may result in us refusing to pay out any claim you may wish to make in relation to disrupted travel arrangements.